Shipping Policy

Turnaround and Shipping

How long will it take for me to have my order ready to ship?

The turnaround time depend on the product that you are interested in. Our regular turnaround time is up to 7 business days. However, some items require a little extra time. Certain Special-Order items can take 4 to 5 weeks to get ready for shipping. Normally we have listed the turnaround time for each of our product in respective product page under section of “Shipping and availability”. If you are under a time crunch and are looking to get an order turned around faster, chances are we can squeeze you into our preparing schedule. Please reach out at your earliest convenience and will do our best to accommodate your request.

When will my order ship?

Orders usually ship within 24 - 72 hours if all items in the order are available, please check “Shipping and availability” section for individual items. If items are backordered, a follow-up email will be sent to you with an estimated time of delivery. If you choose to cancel your backordered product, please contact DeckMart.

What are my shipping options?

We ship all orders with Canada Post, Fedex, Purolator or using our own shipping means. In some cases, depending on purchased product and distance to ship we can use services of other Third-Party transportation companies.

Are there any shipping restrictions?

DeckMart delivers within Canada only; standard shipping rates apply unless specified. Orders/deliveries to select remote locations will need to be placed through Shipping department. Shipping rates will be provided prior to order confirmation/completion. Deliveries can only be made to locations with a street address or rural route number with postal code. Deliveries to rural/remote areas and the Territories might require additional shipping charges.

We cannot deliver to PO boxes.

Do you ship outside Ontario?

We do! We frequently ship to other provinces in Canada. Please send us an email with the item that you are interested in ordering and our shipping department will check shipping possibility, costs and turnaround time. 
Items/orders that weight under 30 kg are eligible to be shipped all over Canada by Canada Post or another third-party carrier used by DeckMart.

What are the shipping rates?

Shipping rates are determined by weight, size and destination. To determine the shipping rate for a specific product, add the product in needed quantities to the shopping cart and then add the delivery address with postal code. If your shipping destination is outside of Ontario or total weight of the order exceeds 30 kg please contact shipping department for updated freight rates.
Your shipping rates will depend on the item or items in your order. 

Can I change or cancel my order?

If you would like to change or cancel your order, please contact DeckMart as soon as possible. We will do everything we can to accommodate your request if your order has not already been processed. 

Pick-up from DeckMart Warehouse

As soon as your order is ready you can pick it up at 601 Garyray Dr, North York, ON, M9L 1P9. From the moment your order is ready, you must come and pick it up within 7 days. After this period, DeckMart reserves the right to cancel the order according company’s Return & Refund Policy

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